Service Delivery Specialist

About the role

We are seeking a proactive and detail‑oriented Service Delivery Specialist to manage end‑to‑end service operations across multiple projects and client accounts. The role requires strong operational management, excellent communication, and the ability to coordinate with internal teams, clients, and vendors to ensure seamless delivery.

Key responsibilities

• Manage end‑to‑end service delivery operations for assigned projects and accounts.
• Ensure timely, high‑quality delivery that meets client expectations and SLA commitments.
• Coordinate with internal teams, clients, vendors, and stakeholders to drive operational efficiency.
• Monitor project progress, timelines, risks, and escalations, providing regular status updates.
• Lead daily operational activities, including resource planning and workflow management.
• Maintain strong client relationships and act as the primary point of contact for delivery matters.
• Conduct regular performance tracking, reporting, and status reviews.
• Identify and implement process improvement opportunities and best practices.
• Ensure compliance with company policies, quality standards, and client requirements.
• Support team management, performance monitoring, and issue resolution.

Required profile

• Proven experience in service delivery, operations management, project coordination, or client services.
• Strong understanding of end‑to‑end operational processes and delivery management.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Problem‑solving mindset with strong organizational abilities.
• Experience handling escalations and driving effective resolutions.
• Bachelor’s degree in Business Administration, Management, Operations, or a related field (preferred).
• Experience in IT services, staffing/recruitment, managed services, or client operations environments (preferred).

Required skills

• Proficiency with Microsoft Office tools.
• Experience using project tracking and reporting platforms.