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Competences
Experience
Executive Virtual Assistant
Self-Employed
2025-02 -
Supported multiple client projects involving executive scheduling, inbox management, travel coordination, research, documentation, and CRM administration. Coordinated calendars and meetings across multiple time zones, ensuring organized schedules and timely follow‑ups. Created reports, presentations and business documents using Google Workspace, Microsoft Office and Canva to aid client decision‑making. Maintained structured digital filing systems and confidential records while managing competing deadlines remotely.
Business Development Assistant
Dream Market Traders
2023-09 - 2025-01
Maintained client and prospect records using CRM systems and spreadsheets, improving data organization and accessibility. Conducted market research to support management decisions and identify new business opportunities. Prepared prospect lists and coordinated client meetings, onboarding documentation and follow‑up communication. Responded to customer inquiries via email and phone, preserving professional relationships, and collaborated with internal teams to enhance administrative workflows and reporting efficiency.
Sales & Customer Support Representative
Market Edge Solutions (Canon, Infinix Kenya & Palmolive campaigns)
2018-11 - 2021-11
Delivered multi‑channel customer support (phone, email, face‑to‑face) while consistently meeting sales targets across several promotional campaigns. Managed customer records and follow‑up information using CRM tools, preparing daily, weekly and monthly performance reports. Assisted with inventory documentation and onboarding/training of new team members, contributing to smooth operations. Coordinated follow‑up activities and worked with cross‑functional teams to resolve issues and maintain service quality.
Data Entry Assistant
Research Network Company
2021-12 - 2022-06
Processed high volumes of customer, billing and business records using Zoho CRM and QuickBooks. Ensured data accuracy and timely entry, supporting operational reporting and financial reconciliation. Maintained organized digital filing systems and adhered to confidentiality standards.
Data Entry Clerk
Dlogic Europe Zoho
2018-01 - 2018-10
Entered and maintained large datasets of client information in Zoho CRM. Performed quality checks to guarantee data integrity and supported the sales team with up‑to‑date records. Assisted in generating basic reports for management review.
Langues
English
fluent
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