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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting Analytical Thinking Salesforce CRM Invoice & Payment Processing Quality Assurance Reporting & Documentation Cross-functional Collaboration Time Management Stress Management Adaptability Active Listening Empathy Customer Care Cultural Awareness Target Driven Fast Product Knowledge Assimilation Multitasking Policy Enforcement

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis, driving proactive upselling and revenue growth. Managed billing processes including cancellations, refunds and payment transactions while ensuring policy compliance and security. Collaborated cross‑functionally with technical and product teams to resolve issues, improve customer satisfaction and retain accounts.

Formation

AP Degree in Service, Hospitality and Tourism Management (currently studying)

Langues

Danish

native

English

fluent

Somali