Débloquez ce profil candidat
Inscrivez-vous gratuitement comme recruteur pour voir le CV complet, les coordonnées et contacter ce candidat.
Competences
Experience
Guest Services Manager
Valeria Dar Atlas
2025-06 -
Leads guest‑service activities focusing on satisfaction, professional communication and service recovery. Handles guest concerns and complaints with a calm, solution‑oriented approach. Supports teamwork and service consistency in a multicultural hotel environment, coordinating with front‑desk and operations teams to maintain high standards.
Guest Services Officer
Royal Caribbean
2024-03 - 2025-02
Managed and resolved guest complaints on international cruise itineraries, ensuring positive outcomes and high satisfaction. Provided assistance in a fast‑paced, multicultural environment, communicating effectively with guests from diverse cultures. Maintained professional service standards while collaborating with shipboard departments.
Guest Services Officer
MSC Cruises
2023-06 - 2024-01
Handled guest requests, concerns and complaints, supporting a high standard of onboard service. Worked within a multicultural team, delivering consistent communication and practical problem‑solving. Focused on guest satisfaction and swift resolution of issues to uphold brand reputation.
Guest Services
Valeria Dar Atlas
2022-11 - 2023-04
Supported daily guest relations and service needs in a hotel setting. Contributed to overall guest satisfaction through teamwork and professional service delivery. Assisted front‑desk operations and coordinated with housekeeping to ensure seamless guest experiences.
Entertainment Manager
Iberostar Saidia
2022-05 - 2022-10
Coordinated and hosted hotel entertainment activities and guest‑facing events. Acted as event host, sports instructor and dancer, engaging international guests. Fostered an energetic and welcoming atmosphere across daily hotel activities, managing a small team of entertainers.
Entertainer
Adama Resort Marrakech
2015-06 - 2020-10
Started professional entertainment career as a summer performer, developing expertise in guest engagement. Participated in activities, shows and guest‑facing entertainment within a resort environment, contributing to overall guest experience and satisfaction.
Langues
English
fluent
French
fluent
Portuguese
intermediate
German
intermediate
Derniere mise a jour: il y a 1 semaine