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Competences
Experience
Guest Services Manager
Valeria Dar Atlas
2025-06 -
Lead guest‑service activities focusing on satisfaction, professional communication and service recovery. Handle guest concerns and complaints with a calm, solution‑oriented approach. Support teamwork and service consistency in a multicultural hotel environment, overseeing a team of front‑desk and concierge staff.
Guest Services Officer
Royal Caribbean
2024-03 - 2025-02
Managed and resolved guest complaints with a strong focus on satisfaction and positive outcomes across a fast‑paced international cruise environment. Provided assistance to guests from diverse cultures while maintaining professional service standards. Coordinated with ship departments to ensure seamless guest experiences.
Guest Services Officer
MSC Cruises
2023-06 - 2024-01
Handled guest requests, concerns and complaints while supporting a high standard of onboard service. Worked effectively within a multicultural team, ensuring clear communication and practical problem solving. Contributed to maintaining high guest satisfaction scores during voyages.
Guest Services
Valeria Dar Atlas
2022-11 - 2023-04
Supported guest relations and day‑to‑day service needs in a hotel environment. Contributed to guest satisfaction, teamwork and professional service delivery, handling front‑desk inquiries and coordinating with housekeeping.
Entertainment Manager
Iberostar Saidia
2022-05 - 2022-10
Coordinated and hosted hotel entertainment activities and guest‑facing events. Acted as event host, sports instructor and dancer, engaging international guests and creating an energetic atmosphere across daily hotel activities.
Entertainer
Adama Resort Marrakech
2015-06 - 2020-10
Started professional entertainment career as a summer performer, developing experience in guest engagement. Participated in activities, shows and guest‑facing entertainment within a resort environment, contributing to overall guest satisfaction.
Langues
English
fluent
French
fluent
Portuguese
intermediate
German
intermediate
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