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Competences
Experience
Customer Service Representative
Concentrix — Tunisia (Remote)
2025-08 - 2026-02
Managed 100+ inbound and outbound calls daily, delivering fast, professional, and empathetic client resolutions. Educated clients on product and service offerings through structured consultations, identifying optimal solutions. Maintained accurate client records in CRM systems, logging every interaction with full detail. Followed up via CRM and Microsoft tools to ensure issue resolution and client satisfaction, achieving high KPIs such as first‑call resolution and customer satisfaction scores. Collaborated with team leads to implement coaching feedback, continuously improving performance metrics while using Slack, CRM platforms, Google Sheets, and Microsoft Office Suite daily.
Sales Agent & Dispatcher
A1 Logistics — USA (Remote)
2025-02 - 2025-07
Conducted high‑volume outbound and inbound sales consultations, educating clients on transportation services and enrolling them into appropriate plans. Built strong rapport quickly through active listening, empathy, and clear communication, consistently exceeding monthly sales targets via disciplined pipeline management. Managed client accounts using CRM software, logging all interactions and maintaining accurate pipeline records. Prepared and negotiated service agreements, processing contracts and card payments with full accuracy. Coordinated dispatch operations in real time, ensuring smooth service delivery, and used Google Sheets, CRM tools, and digital communication platforms daily to manage workflow and reporting.
3D Designer & Graphic Designer
Freelance — Remote (Various International Clients)
2022-01 -
Managed client relationships and project delivery independently for multiple international clients across different time zones. Consistently met deadlines and exceeded client expectations through proactive communication and high‑quality output. Demonstrated strong autonomous working skills, self‑management, and the ability to implement client feedback efficiently. Utilized digital collaboration and file‑management tools to coordinate projects remotely, delivering 3D models and graphic designs that met client specifications.
Langues
Français
fluent
English
fluent
Arabic
fluent
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