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5 ans d'experience

Competences

Employee Administration Staff Coordination Attendance Monitoring Performance Appraisal Employee Relations Disciplinary Process Support Staff Training & Coaching Onboarding Policy & SOP Implementation Confidential Documentation Conflict Resolution HR Reporting Team Supervision Microsoft Office Professional Communication

Experience

Hotel Manager — Administration, Guest Service & Operations

Symphony Hotels & Eseriani Hotels and Resorts, Kenya

2024-09 -

Supervise and coordinate employees across all hotel departments, ensuring effective staffing, accountability and adherence to workplace standards. Monitor staff attendance, punctuality and performance, providing feedback and follow‑up where necessary. Conduct and support employee performance appraisals, assessing teamwork, communication, attendance, SOP compliance and overall performance. Handle disciplinary processes and coach staff to improve service quality and operational efficiency. Produce HR and management reports using Microsoft Office and Google Workspace to inform strategic decisions.

Langues

English

fluent

Swahili

fluent

French

intermediate

Mandarin

intermediate

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