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Competences
Experience
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed and retained a portfolio of over 200 retail and corporate clients, delivering tailored banking solutions and enhancing loyalty. Resolved more than 10 complex customer issues daily, maintaining a satisfaction level above 95%. Led account opening processes for 200+ clients annually, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML compliance and drove cross‑selling initiatives to increase product penetration and revenue. Coordinated with internal teams to improve operational efficiency and service turnaround time.
Customer Service Officer
Habib Bank Limited
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Managed secure locker operations in line with bank security protocols and audit requirements, maintaining accurate documentation and confidentiality of client assets. Delivered efficient customer service while ensuring compliance with risk control standards.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations to ensure smooth transaction processing and service delivery. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy and identified process improvement opportunities to enhance performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in compliance with banking procedures, delivering frontline customer service and maintaining accurate transaction records under strict security protocols.
Langues
English
fluent
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