Customer Service Agent (Contact Center)
Aceolution · Antananarivo
Description du poste
About the role
A full-time Customer Service Agent is sought to handle customer support through inbound and outbound calls, working from the office. The role covers assisting customers, resolving issues, giving accurate information and ensuring a positive customer experience.
Key responsibilities
- Handle customer calls professionally
- Answer inquiries and resolve complaints
- Provide accurate information and solutions
- Update customer details in CRM and ticketing systems
- Escalate complex issues when needed
- Follow company policies and quality standards
- Meet productivity and performance targets
Required profile
- 1 to 3 years of experience in customer service, BPO or contact centers
- Experience handling voice support
- Ability to work in a fast-paced environment
Required skills
- Basic knowledge of CRM tools and computer applications
- Strong communication, problem-solving and multitasking skills
- Advantage: knowledge of contact center metrics such as AHT, CSAT, FCR, service level and quality score
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Salaires, guides et recherches à Madagascar.
Salaires par métier
- French-English Customer Support Associate 11
- Remote French-English Customer Support Representative 7
- Country Director – Madagascar 6
- Conseiller(e) de Clientèle 5
- Responsable administratif et financier 5
- Gestionnaire Comptable ADV 5
- Responsable des ressources humaines 5
- French-Speaking Customer Support Specialist 5
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Aceolution
Antananarivo
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