Customer Service Agent (Contact Center)

Aceolution · Antananarivo

New

Mid 🇬🇧 English

CRM

Job description

About the role

A full-time Customer Service Agent is sought to handle customer support through inbound and outbound calls, working from the office. The role covers assisting customers, resolving issues, giving accurate information and ensuring a positive customer experience.

Key responsibilities

Handle customer calls professionally
Answer inquiries and resolve complaints
Provide accurate information and solutions
Update customer details in CRM and ticketing systems
Escalate complex issues when needed
Follow company policies and quality standards
Meet productivity and performance targets

Required profile

1 to 3 years of experience in customer service, BPO or contact centers
Experience handling voice support
Ability to work in a fast-paced environment

Required skills

Basic knowledge of CRM tools and computer applications
Strong communication, problem-solving and multitasking skills
Advantage: knowledge of contact center metrics such as AHT, CSAT, FCR, service level and quality score

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Published 2 hours ago

Expires 1 month from now

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Aceolution

Antananarivo

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