Content Moderator (Trust and Safety Specialist)

About the role

We are looking for a remote Content Moderator (Trust & Safety Specialist) to safeguard our platform by reviewing user‑generated text, images and video. The role ensures that all content complies with community standards, legal requirements and internal policies, helping to maintain a respectful and engaging environment for millions of users worldwide.

Key responsibilities

• Review and act on reported content across text, images and videos, focusing on high‑priority queues and edge cases that require human judgment.
• Monitor daily queues to detect emerging abuse patterns, such as new spam techniques or coordinated hate campaigns, and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements to increase speed without sacrificing accuracy.
• Maintain a minimum 95 % accuracy rate on moderation decisions and participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases, make final determinations on reinstatement requests, and act as a designated responder during “red‑alert” situations.

Required profile

• At least 2 years of experience in content moderation, trust & safety operations, or community management for a major tech or social media platform.
• High emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected political expression.
• Demonstrated ability to process 80‑100+ content items per hour while maintaining quality metrics.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo and Salesforce.
• Experience using Google Workspace.