Information Technology Technician – On-site (Tamatave)

About the role

Softmix is looking for an on‑site Information Technology Technician to join its team in Tamatave (Toamasina), Madagascar. The role involves providing day‑to‑day technical support for hardware, software and network issues, ensuring a reliable and secure IT environment for internal users.

Key responsibilities

• Diagnose and resolve hardware and software incidents promptly.
• Install, configure, and maintain workstations, peripherals and standard applications.
• Perform system updates, backups and basic security measures.
• Repair and maintain desktop computers, printers and related equipment.
• Document issues, resolutions and escalate complex problems when necessary.
• Assist users with basic IT tools, training and best‑practice guidance.

Required profile

• Proven experience in technical support (L1/L2) with a focus on desktop environments.
• Strong troubleshooting abilities for hardware, software and printer issues.
• Excellent communication and customer‑service skills.
• Ability to work collaboratively in an on‑site team.
• Fluent French and good written and spoken English.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Desktop setup and configuration
• Printer support
• Computer repair
• CompTIA A+ certification (or equivalent)
• CompTIA Network+ certification (or equivalent)