Observability Platform SRE Specialist

About the role

The Observability / Platform SRE Specialist provides the engineering foundation to keep the GSOC Command Center model self‑sustaining. While other GSOC roles focus on operations, this role maintains, evolves, and improves the technical monitoring infrastructure and bridges Product/Engineering with Operations.

Key responsibilities

• Own and maintain Grafana dashboards, Prometheus alert rules, ServiceNow incident taxonomy, and live monitoring coverage maps.
• Define monitoring requirements, configure alert thresholds, validate coverage in staging, and co‑own migration monitoring for new services and countries.
• Identify root causes of recurring incidents, author formal Engineering Briefs, maintain the Platform Gap Register in ServiceNow, and validate post‑deployment fixes.
• Conduct weekly audits on alert quality, monitor threshold drift, ensure complete dashboard coverage, and review ServiceNow ticket taxonomy usage.

Required profile

• Master’s degree in Computer Science, Software Engineering, DevOps/Cloud/Infrastructure, Networks & Systems, or a related field.
• 5 to 8 years of experience in SRE, DevOps, or observability engineering within high‑availability production environments.
• Proven track record of designing, building, and deploying end‑to‑end monitoring and alerting pipelines.

Required skills

• Expert‑level knowledge of PromQL (e.g., histogram_quantile, recording rules, multi‑label alerts).
• Deep experience with Grafana, Kibana, ServiceNow, Linux, Docker, Kubernetes, and GitOps.
• Design and implementation of monitoring/alerting pipelines.