Senior NOC Engineer

About the role

The Senior NOC Engineer leads shift operations, runs deep L2 incident investigations, drives proactive observability and mentors NOC operators. The role acts as the escalation bridge for incoming incidents until they are resolved or escalated further.

Key responsibilities

• Own shift quality, manage the handover process, oversee incident stakeholder communications and stay on-call ready for Charlie shifts (responding within 15 minutes to concurrent P1/P2 incidents).
• Conduct deep log analysis in Kibana, evaluate trend deviations in Grafana, isolate root causes and manage supplier escalations without reflexive pass-through.
• Monitor Prometheus feeds and Grafana dashboards across the hub's country perimeter, refine alert thresholds to reduce noise and turn technical metrics into business-impact language.
• Act as on-shift coach, give structured feedback on triage and runbook execution, support operator onboarding and escalate performance concerns to the Hub Team Lead.

Required profile

• Master's degree or engineering degree in Computer Science, Networks & Telecommunications, Information Systems or a related field.
• 4-8 years in NOC operations, L2 support engineering or DevOps in a high-availability environment.
• Practical experience owning L2 incident resolution and post-incident reviews (PIR).
• Shift lead experience and exposure to fintech or mobile money operations preferred.
• Professional fluency in both French and English.

Required skills

• Grafana, Prometheus, Kibana and ServiceNow.