Back Office Associate – French (Antananarivo)

About the role

We are seeking a detail‑oriented Back Office Associate who is fluent in French to support daily operational activities in our Antananarivo office. The role involves processing cases, validating data and documents, updating internal systems, and handling written communication with customers or stakeholders.

Key responsibilities

• Process assigned operational tasks and cases using internal systems and tracking tools.
• Review and validate data, documents, and records according to established procedures.
• Identify missing, incorrect, duplicate, or inconsistent information.
• Handle customer or stakeholder communication via email, chat, or written correspondence when required.
• Resolve queries and cases within defined service level agreements (SLAs).
• Update CRM/ticketing platforms, internal systems, tracking sheets, and dashboards.
• Follow Standard Operating Procedures, quality standards, and information security requirements.
• Escalate discrepancies, exceptions, and complex cases to appropriate stakeholders.
• Meet productivity, quality, accuracy, and turnaround‑time targets.

Required profile

• 1–3 years of experience in back‑office, operations, data processing, contact‑center/BPO, or administrative support.
• French proficiency at C1/C2 level and English proficiency at B1/B2 level.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks while meeting deadlines in an SLA‑driven environment.

Required skills

• Microsoft Excel (basic working knowledge)
• Google Sheets (basic working knowledge)
• Experience with CRM systems
• Experience with ticketing or case‑management systems

What we offer

• Full‑time, on‑site position in Antananarivo.
• Opportunities for training, quality calibrations, and continuous improvement.