Back Office Associate – French & English

About the role

The Back Office Associate supports daily operations by handling administrative tasks, validating data, and interacting with customers or stakeholders when needed. Working in a structured, SLA‑driven environment, the role ensures accuracy, timely updates, and compliance with internal procedures.

Key responsibilities

• Process operational tasks and assigned cases using internal systems and tracking tools.
• Communicate with customers or stakeholders via email, chat, or written correspondence.
• Review, verify, and correct data, documents, and records according to established procedures.
• Identify and flag incomplete, duplicate, or inconsistent information.
• Resolve queries and cases within defined service level agreements.
• Update internal tools, CRM/ticketing platforms, tracking sheets, and dashboards.
• Follow up on and close assigned tasks while adhering to SOPs and quality standards.
• Escalate anomalies or discrepancies to relevant stakeholders.
• Meet individual and team performance benchmarks for productivity, quality, and accuracy.
• Participate in training, calibrations, and continuous‑improvement initiatives.

Required profile

• 1–3 years of experience in back‑office, operations, data processing, contact‑center/BPO, or administrative support.
• Strong attention to detail and accuracy.
• Proficiency in French (C1/C2) and working knowledge of English (B1/B2).
• Good written communication and documentation skills.
• Ability to work in a structured, process‑oriented environment.

Required skills

• Basic knowledge of Excel.
• Basic knowledge of Google Sheets.
• Experience with CRM or ticketing tools (preferred).