Customer Service Specialist – French Speaker (Remote)

About the role

We are seeking a bilingual French‑English Customer Service Specialist to join our remote call‑center team. The role supports an online travel platform, handling inbound and outbound calls and case management from home.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims and escalations.
• Serve as first point of contact for homeowners using the booking platform.
• Log, classify and follow up on all interactions, maintaining accurate records.
• Analyze call data and share customer feedback with internal teams.
• Stay updated on process and platform changes and collaborate through clear documentation.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or online travel environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and reliable broadband connection.
• Availability to work CET schedule, 30‑40 hours per week, including mandatory weekend shift.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other team‑collaboration tools.
• Proficiency in Salesforce and standard office applications.
• Use of a wired USB headset on Windows 11 or macOS 14.

What we offer

• 100 % remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and opportunities for career development.