French Bilingual Customer Support Representative (Remote)

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. As the first point of contact for French‑speaking customers, you will handle inbound calls, live chat, and email inquiries, delivering friendly and effective assistance.

Key responsibilities

• Provide top‑tier support in French and English via voice and chat channels.
• Troubleshoot customer issues and offer timely resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.