French-English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while representing our brand with empathy and clarity.

Key responsibilities

• Provide prompt, friendly support in both French and English across voice calls and live chat.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.