Human Resources Manager – Field Operations

About the role

Partner with the Country Program senior management team to provide strategic HR direction for field operations, ensuring high‑quality programs for vulnerable populations. You will anticipate HR needs across recruitment, staff development, performance management, employee relations, compensation, onboarding and policy compliance.

Key responsibilities

• Manage HR processes to meet agency, donor and local legal requirements and reflect best practices.
• Provide professional HR advice and coaching to managers, staff and partners on recruitment, performance management and employee relations.
• Supervise and develop HR staff, creating individual development plans and overseeing performance management.
• Lead training needs assessments and deliver targeted development programs for staff and partners.
• Design and implement staff retention strategies, ensuring competitive compensation, benefits and an engaging work environment.
• Monitor organizational culture to uphold CRS guiding principles and act as focal point for Code of Conduct, Ethics and Safeguarding.
• Represent the organization in HR forums, stay current on standards, local laws and industry best practices.
• Oversee personnel record keeping and produce analytical HR reports to support workforce planning.
• Serve as the primary liaison for labor law compliance, coordinating with external legal counsel.

Required profile

• Bachelor’s degree in Human Resources Management or Business Administration (Master’s preferred).
• 2–3 years of experience managing an HR function, preferably in an international or local NGO.
• Demonstrated staff management experience, including performance management and employee relations.
• Strong ability to present, facilitate and coach on HR topics.
• In‑depth knowledge of local labor law and employment compliance.
• Excellent strategic, analytical and planning skills with a results‑oriented mindset.

Required skills

• Proficiency with MS Windows and Microsoft Office suite (Excel, Word, PowerPoint).
• Experience using Web Conferencing applications.
• Familiarity with HR Information Systems (HRIS).