IT Operations Engineer – Level 2

About the role

You will be a key contributor within the Axian Digibank & Fintech Operations & Service Delivery team, ensuring the reliability, availability, and performance of critical service platforms and applications. The role provides Level 2 support to country teams, handling real‑time operations, incident resolution, and automation initiatives.

Key responsibilities

• Manage and administer critical service platforms, guaranteeing their availability, reliability, performance, and security.
• Provide Level 2 technical support to country operations teams, troubleshoot incidents, and execute recovery actions to minimize service disruption.
• Monitor platform performance, operational KPIs, alerts, and service quality indicators, escalating issues when required.
• Conduct root‑cause analyses for major or recurring incidents and implement corrective and preventive action plans.
• Perform preventive maintenance, software updates, patches, configuration changes, and performance optimisation.
• Support new service integrations, production launches, system upgrades, and high‑risk changes while ensuring service continuity.
• Develop scripts and automate monitoring and recurring operational tasks to improve efficiency and reduce human error.
• Collaborate with engineering, infrastructure, security, and vendor teams to resolve technical issues and improve platform resilience.
• Maintain operational documentation, troubleshooting guides, recovery procedures, and service performance reports.
• Train and support country operations teams and participate in on‑call rotations for incident and crisis management.

Required profile

• Bachelor’s degree in Engineering.
• Minimum 5 years of experience in DevOps, Service Engineering, SRE, or Operations.
• Strong knowledge of Linux, web middleware, cloud, networking, CI/CD, Kubernetes, scripting, and observability tools.
• Understanding of high‑availability systems, disaster recovery, performance monitoring, and SRE principles.
• Fintech, mobile money, banking, or regulated‑environment experience is an advantage.
• Fluent English and conversational French.
• Analytical, autonomous, structured, collaborative, and solution‑oriented.

Required skills

• Linux administration
• Web middleware
• Cloud platforms
• Networking concepts
• CI/CD pipelines
• Kubernetes orchestration
• Scripting (e.g., Bash, Python)
• Observability and monitoring tools
• High‑availability architecture
• Disaster recovery planning