Part-time IT Support Technician – Antananarivo, Antsirabe & Fort-Dauphin

About the role

Softmix is seeking a part‑time, on‑site IT Support Technician to work across its offices in Antananarivo, Antsirabe and Fort‑Dauphin, Madagascar. The role involves providing day‑to‑day technical assistance for desktops, laptops, printers and other network‑connected devices, ensuring a stable and secure IT environment for internal users and clients.

Key responsibilities

• Deliver first‑line technical support to end‑users, minimizing downtime.
• Diagnose and resolve hardware and software issues on desktops, laptops and peripherals.
• Perform computer repairs and printer maintenance.
• Install, configure and update operating systems and applications.
• Document incidents, resolutions and escalation steps.
• Collaborate with other IT staff to maintain network stability and security.

Required profile

• Proven experience in technical support with strong problem‑solving abilities.
• Ability to work effectively in an on‑site, collaborative team environment.
• Good communication skills in English and French.
• Relevant certifications such as CompTIA A+ or Network+ are highly desirable.

Required skills

• Desktop computers
• Printers and peripheral devices
• Hardware troubleshooting
• Software troubleshooting
• Computer repair
• System installation and configuration
• CompTIA A+
• CompTIA Network+