Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative who can combine empathy, clear communication, and problem‑solving skills to assist customers worldwide. You will work from home, handling inquiries in both French and English through voice calls and live chat.

Key responsibilities

• Provide timely, friendly support in French and English via calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in the support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and verbal.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive pay reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture that values growth, accountability, and connection.