Customer Support Specialist

About the role

We are seeking a Customer Support Specialist to join an international company that offers a wide range of services across multiple markets. The role focuses on delivering excellent customer care and clear communication through various channels.

Key responsibilities

• Respond to customer queries via phone, email, and chat in a timely and accurate manner.
• Make outbound and proactive calls to customers and partners.
• Share feature requests and effective workarounds with the team.
• Collect customer feedback and communicate it to product, sales, and marketing teams.

Required profile

• Genuine passion for helping and communicating with people.
• Own PC/laptop with reliable internet and electricity backup.
• Strong problem‑solving and conflict management abilities.
• Excellent written and verbal communication skills in Malagasy and French, with fast and accurate typing.