Bilingual French/English Customer Support Specialist – Remote

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join TalentPop’s fully remote team. The role focuses on non‑voice interactions, handling customer inquiries via chat and email, and ensuring a smooth, positive experience for our e‑commerce clients.

Key responsibilities

• Provide timely, professional assistance in French and English through chat and email.
• Resolve customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent support quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing in both French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.