French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as the primary point of contact for French‑speaking customers, delivering friendly, solution‑focused support via phone and live chat.

Key responsibilities

• Provide prompt, courteous assistance in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and resolve customer problems efficiently.
• Document all interactions accurately in our support system.
• Share customer feedback to help improve products and processes.
• Collaborate with teammates to align on goals and maintain consistent service quality.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce or tech support.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently in a remote environment.

Required skills

• Experience with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote position with flexible working hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture focused on fairness, communication, and professional growth.