Work‑From‑Home French‑English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve technical or order‑related issues while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in our support platform.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to ensure seamless service.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.