Customer Service Representative

About the role

We are seeking a customer‑focused professional to join our contact centre team. The role involves handling both inbound and outbound calls, providing timely solutions, and ensuring a high level of customer satisfaction.

Key responsibilities

• Answer inbound calls and initiate outbound calls to customers.
• Resolve inquiries, complaints, and service requests efficiently.
• Record interactions accurately in the CRM system.
• Achieve quality, productivity, and customer‑satisfaction targets.

Required profile

• 1–3 years of experience in customer service, contact centre, or BPO environments.
• Fluent French and at least B1/B2 level English.
• Strong communication and problem‑solving abilities.
• Experience with voice support is preferred.
• Basic understanding of CRM processes.

Required skills

• CRM (basic knowledge of customer relationship management systems).