French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in our support system to ensure continuity.
• Share customer feedback and insights to improve products and processes.
• Collaborate with teammates and stay aligned with team goals.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce or tech support.
• Patient, detail‑oriented, and able to work independently.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture focused on fairness, open communication, and professional growth.