French‑English Remote Customer Support Specialist

About the role

We are looking for a fluent French‑English speaker to join our remote‑first support team. As the first point of contact for French‑speaking customers, you will handle inbound calls, live chat, and email, delivering friendly and effective assistance.

Key responsibilities

• Provide top‑tier support in both French and English via voice and chat.
• Troubleshoot customer issues and deliver timely resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.