Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related problems.
• Maintain accurate records of all customer interactions.
• Share feedback and insights to improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and verbal communication in both French and English.
• Calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools (preferred).
• Familiarity with e‑commerce and CRM systems (preferred).

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.