Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences while working from your own home office.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Ability to stay calm and solution‑focused under pressure.
• Reliable high‑speed internet and a quiet workspace.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify or similar e‑commerce platforms.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Culture that values growth, accountability, and connection.