Back Office Executive
Aceolution · Antananarivo
Description du poste
About the role
The Back Office Executive will support daily operations by handling administrative tasks, data validation, and customer interactions, ensuring accuracy and meeting SLA-driven deadlines.
Key responsibilities
- Process operational tasks and cases using internal systems and tracking tools.
- Handle customer and stakeholder communications via email, chat, or written correspondence.
- Review and verify data, documents, and records, identifying inconsistencies.
- Resolve queries within defined SLAs and update CRM/ticketing platforms.
- Follow up on tasks, adhere to SOPs, and escalate issues when necessary.
Required profile
- 1–3 years of experience in back office, operations, data processing, or administrative support.
- Strong attention to detail and accuracy.
- Ability to work in a structured, process‑oriented environment.
Required skills
- Basic knowledge of Excel and Google Sheets.
- Experience with CRM or ticketing tools.
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Aceolution
Antananarivo