Back Office Executive
Aceolution · Antananarivo
Job description
About the role
The Back Office Executive will support daily operations by handling administrative tasks, data validation, and customer interactions, ensuring accuracy and meeting SLA-driven deadlines.
Key responsibilities
- Process operational tasks and cases using internal systems and tracking tools.
- Handle customer and stakeholder communications via email, chat, or written correspondence.
- Review and verify data, documents, and records, identifying inconsistencies.
- Resolve queries within defined SLAs and update CRM/ticketing platforms.
- Follow up on tasks, adhere to SOPs, and escalate issues when necessary.
Required profile
- 1–3 years of experience in back office, operations, data processing, or administrative support.
- Strong attention to detail and accuracy.
- Ability to work in a structured, process‑oriented environment.
Required skills
- Basic knowledge of Excel and Google Sheets.
- Experience with CRM or ticketing tools.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Madagascar.
Salaries by job title
- French-English Customer Support Associate 11
- Remote French-English Customer Support Representative 7
- Country Director – Madagascar 6
- French-Speaking Customer Support Specialist 5
- French-Speaking Customer Support Specialist (Remote) 5
- Finances et Contrôle de Gestion Opérationnel 5
- Acheteur Senior 5
- Conseiller(e) de Clientèle 5
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 6 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Aceolution
Antananarivo