Bilingual French/English Customer Support Specialist (Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. You will handle customer inquiries via chat and email, ensuring a smooth and positive experience for French‑ and English‑speaking users.

Key responsibilities

• Provide timely, professional support via chat and email in both French and English.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain accurate records.
• Collaborate with teammates to ensure consistent, high‑quality support.
• Share feedback and insights to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Comfortable using support platforms such as Zendesk, Gorgias, or Shopify.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work arrangement.
• Competitive pay with annual performance‑based increases.
• Paid time off and health/dental benefits or a health stipend.
• Holiday bonuses and opportunities for growth and career advancement.