Retail Account Manager

About the role

Ranson Barnes Recruitment Ltd is seeking a Retail Account Manager to join a growing commercial team in Sheffield. The role is office‑based and focuses on managing a portfolio of independent retail customers across the UK, ensuring regular ordering and identifying growth opportunities.

Key responsibilities

• Manage a portfolio of independent retail customer accounts.
• Build and maintain strong relationships with business owners and key decision‑makers.
• Conduct regular outbound calls to ensure customer engagement and consistent ordering.
• Identify opportunities to increase sales through upselling and cross‑selling.
• Reactivate dormant or declining accounts and drive customer retention.
• Provide quotations and process customer orders accurately.
• Manage a large number of smaller accounts effectively.
• Maintain accurate customer records, activity logs, and order information within the CRM system.
• Collaborate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Contribute towards individual and team sales targets.

Required profile

• Previous experience in sales, account management, customer service, or telesales.
• Comfortable making regular outbound calls and building relationships over the phone.
• Strong communication and interpersonal skills.
• Organised with the ability to manage multiple customer accounts simultaneously.
• Proactive and self‑motivated approach to customer engagement.
• Resilient, target‑driven, and commercially aware.
• Strong attention to detail and administrative accuracy.
• Experience within retail, wholesale, FMCG, consumables, or distribution environments is advantageous but not essential.

Required skills

• CRM

What we offer

• Opportunity to join an established and growing business.
• Supportive team environment with ongoing training and development.
• Clear performance objectives and opportunities for progression.
• Competitive salary (£28,000) plus commission.
• Free on‑site parking.
• 25 days holiday plus additional days.