Back Office Assistant

About the role

The Back Office Assistant supports daily operations by handling administrative tasks, validating data, and interacting with customers or stakeholders when required. Working in a structured, SLA‑driven environment, the role ensures accuracy, timely follow‑up, and compliance with internal procedures.

Key responsibilities

• Process operational tasks and assigned cases using internal systems and tracking tools.
• Communicate with customers or stakeholders via email, chat, or written correspondence as needed.
• Review, verify, and cleanse data, documents, and records according to established procedures.
• Identify and flag incomplete, incorrect, duplicate, or inconsistent information.
• Resolve queries and cases within defined service level agreements.
• Maintain and update internal tools, tracking sheets, CRM/ticketing platforms, and dashboards.
• Follow up on and close assigned tasks within required timelines.
• Adhere to SOPs, quality standards, and information security policies.
• Escalate anomalies or discrepancies to relevant stakeholders.
• Meet individual and team performance benchmarks for productivity, quality, and accuracy.
• Participate in training, calibration sessions, and continuous‑improvement initiatives.

Required profile

• Detail‑oriented with strong analytical abilities to spot data inconsistencies.
• Excellent written communication skills for customer and stakeholder interactions.
• Ability to work under SLA‑driven pressure and meet strict deadlines.
• Commitment to follow standard operating procedures and security policies.
• Willingness to engage in ongoing training and process improvement activities.

Required skills