Back Office Employee

About the role

We are seeking a detail‑oriented Back Office Employee to join our growing Operations team. In this position you will support daily business activities by executing backend processes, validating data, updating internal systems and maintaining trackers, ensuring accuracy and timely completion of tasks.

Key responsibilities

• Process assigned operational tasks and cases from internal systems or trackers.
• Review and verify submitted data, documents, and records according to guidelines.
• Identify incomplete, incorrect, duplicate, or mismatched information.
• Update internal tools, trackers, CRM platforms, and dashboards accurately.
• Maintain status visibility and closure records for assigned tasks.
• Follow standard operating procedures for each workflow.
• Escalate exceptions or discrepancies to relevant stakeholders when required.
• Support multiple backend operational activities based on business needs.
• Achieve productivity, accuracy, and quality targets.

Required profile

• 0–3 years of experience in back‑office, operations, data processing or administrative support.
• Strong attention to detail and commitment to accuracy.
• Ability to work in a process‑driven environment and follow SOPs.
• Good written communication and documentation skills.
• Accountability, ownership and compliance focus.

Required skills

• Microsoft Excel
• Google Sheets
• CRM platforms (e.g., Salesforce, HubSpot) – preferred
• Ticketing or case‑management tools – preferred